We at Samagra Foundation respect your concerns about
privacy and value the relationship we have with you. We are committed to the
ethical collection, retention and use of information that you provide to us
about yourself (“Personal Information”) on this site https://samagrafoundation.com/ (“Site”).
This policy describes the types of personal information we collect, how we may
use that information and with whom we may share it when you visit our site or
use our services (collectively the “Services”). Our Privacy Policy also
describes the measures we take to protect the security of the information. In
addition, we describe the choices you can make about how we use the information
you provide to us. We also tell you how you can reach us to update your contact
information, remove your name from our mailing lists, or answer any questions
you may have about our privacy practices.
We maintain full confidentiality of all donors and
contributors on our mailing and email lists, which will neither be sold to nor
exchanged with any other organization or commercial enterprise, and we honour
donors’ opt-out choices in our mail, email, phone and other solicitations.
Information We Collect and How We Use It
We may collect information about you directly from you
and from third parties, as well as automatically through your use of our Site
or Services to extend services like for our internal purposes, processing of
your donations, providing receipts and tax exemption certificates, sending regular
updates about the work we do for children, respond to your queries and
apprising you of the new opportunities to help deprived and marginalized
children of India in a better way. We seek your personal information when you
make a donation, request a communication from us, register for an on-ground
event, pledge support to our work and campaigns and apply for working or
volunteering with Samagra Foundation. This information may be sought over the
phone, through the website, via email or by the means of face-to-face
interaction. You may choose to provide personal information either by phone,
mail or on our Site. Certain areas and features of our Site and Services may
require registration. To register, you must provide your name, address, email
address, login and password. We may also request from you or allow you to
submit additional optional information, depending on the type of communication
or transaction the personal information we collect may include, but is not
limited to, your name, postal address, date of birth, PIN code, telephone
numbers, mobile phone numbers, your organization’s name, email addresses,
credit/debit card information, bank information or billing
information. Irrespective of the mode in which we receive your personal
information, we make all earnest attempts to honour your privacy.
Email Communications
When you ask us to send you email such as a free email
newsletter, you may provide us with certain information such as your email
address so we can fulfil your request. You may choose to provide additional
information as well, such as your postal address and phone number.
Donations
When you make a donation through our Site, we may ask you
to submit certain personal information (such as credit card information) so we
can process your donation. We also maintain your contact information in our
records so we can contact you to provide Samagra Foundation’s program
information and information on additional giving opportunities.
Refunds and Cancellations
We take the utmost care to process donations as per the
instructions given by our donors, online and offline. However, in case of an
unlikely event of an erroneous donation, we will respond to the donor within 7
working days of receiving a valid request for refund from the donor.
The timely refund of the donation will depend upon the
type of credit card/banking instrument used during the transaction. The donor
will have to send us a written request for a refund within 2 days of making the
donation along with-
- Proof of the deduction of
the donation amount.
- In cases where the
donation receipt has already been issued to the donor, the donor will have
to return the original receipt to us at our office address.
- If the tax exemption
certificate is already issued, then we are sorry but we will not be able
to refund the donation. However, in case of a valid refund request due to
any error on our part, we will refund the donation and bear the costs of
the same.
If the donor doesn’t write within two days, then refund
is not possible.
Questionnaires and Surveys
We occasionally may ask visitors to our Site to complete
online surveys and opinion polls about their activities, attitudes and
interests. These surveys help us understand the needs of our visitors. We do
not keep any personal information about you in connection with your
participation in a Site survey unless you specifically agree to provide this
information.
Cookies and Web Beacons
We use cookies and other tracking mechanisms to track
information about your use of our Site or Services. We may combine this
information with other personal information we collect from you. Cookies are
pieces of electronic information which will be sent by Samagra Foundation for
record-keeping purposes when you log onto our web site. These will be placed in
your computer’s hard disk and enable us to recognise you as a user when you
next visit. Some cookies allow us to make it easier for you to navigate our
Site and Services, while others are used to enable a faster login process or to
allow us to track your activities at our Site and Service. There are two types
of cookies: session and persistent cookies.
- Session Cookies – Session cookies exist only during an
online session. They disappear from your computer when you close your
browser or turn off your computer. We use session cookies to allow our
systems to uniquely identify you during a session or while you are logged
in to the Site. This allows us to process your online transactions and
requests and verify your identity after you have logged in and as you move
through our Site.
- Persistent cookies – Persistent cookies remain on your
computer after you have closed your browser or turned off your computer.
We use persistent cookies to track aggregate and statistical information
about user activity.
Third-Party Cookies –
We may also engage third parties to track and analyse
non-personally and personally identifiable Site data. We use the data collected
by such third parties to help us administer and improve the quality of the Site
and to analyse Site usage. Such third parties may combine the information that
we provide about you with other information that they have collected. This
Privacy Policy does not cover such third parties’ use of the data.
Disabling Cookies –
Most web browsers automatically accept cookies, but if
you prefer, you can edit your browser options to block them in the future. The
Help portion of the toolbar on most browsers will tell you how to prevent your
computer from accepting new cookies, how to have the browser notify you when
you receive a new cookie or how to disable cookies altogether. Visitors to our
Site who disable cookies will be able to browse certain areas of the Site, but
some features may not function.
Clear GIFs, pixel tags and other technologies –
Clear GIFs are tiny graphics with a unique identifier,
similar in function to cookies. In contrast to cookies, which are stored on
your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We
may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection
with our Site to, among other things, track the activities of Site visitors,
help us manage content and compile statistics about Site usage. We and our
third-party service providers also use clear GIFs in HTML emails to our
customers, to help us track email response rates, identify when our emails are
viewed and track whether our emails are forwarded.
Third-Party Analytics –
We use automated devices and applications, such as Google
Analytics, to evaluate usage of our Site and, to the extent permitted, our
Application. We also may use other analytic means to evaluate our Services. We
use these tools to help us improve our Services, performance and user
experiences. We do not share your personal information with these third parties.
Information We Share
Samagra Foundation does not sell, rent, trade or
otherwise disclose personal information about our Site visitors (nor our
offline donors), except as described here. We share information provided by our
Site visitors with service providers that we have retained to perform services
on our behalf ― for example, to process donations, send direct mails, emailers,
greeting cards, making phone calls, and others. We may share your information
like phone numbers, email address, etc. with these agencies so that they can
perform these activities efficiently. These service providers are not
authorized by us to use or disclose the information except as necessary to
perform services on our behalf or to comply with legal requirements. However,
since we do not have complete control over these third parties, we cannot
guarantee your privacy. In addition, we may disclose information about you (i)
if we are required to do so by law, (ii) in response to a request from law
enforcement authorities or other government officials, (iii) when we believe
disclosure is necessary or appropriate to prevent physical harm or financial
loss or in connection with an investigation of suspected or actual illegal
activity, or (iv) to our affiliates or subsidiaries.
We reserve the right to transfer any information we have
about you in the event we sell or transfer all or a portion of our business or
assets. Should such a sale or transfer occur, we will use reasonable efforts to
try to direct the transferee to use personal information you have provided
through this Site in a manner that is consistent with this Privacy Policy.
Links to Other Sites
The Site contains links to other websites for the benefit
of its visitors. These sites operate independently from our site and are not
under our control. We are not responsible for the content of these sites, any
products or services that may be offered through these sites or any other use
of these sites. Samagra Foundation is not expressly or impliedly responsible
for, or liable to any loss or damage caused to you by the collection, use and
retention of Personal Information by such websites in any manner whatsoever.
This Privacy Policy does not apply to such other websites. These sites may have
their own privacy policies in place, which we strongly suggest you review if
you visit any linked sites.
Security
Samagra Foundation has the necessary security mechanisms
in place and only designated employees have access to your personal
information. We maintain administrative, technical and physical safeguards to
protect against unauthorized disclosure, use, alteration or destruction of the
personal information in our possession. All online transactions are done on a
secure server. When you provide credit card information to make a donation, we
use the industry standard for Internet security ― Secure Socket Layer (SSL)
technology ― to help protect the information you provide. This Internet
encryption standard scrambles data as it travels from your computer to our
server. Please note, however, that perfect security does not exist on the
Internet. You’ll know that you’re in a secure area of our Site when a “lock”
icon appears on your screen and the “http” portion of our URL address changes
to “https.” The “s” stands for “secure.”
Copyright Protection
All content on this Site including graphics, text, icons,
interfaces, audio clips, logos, images and software is the property of Samagra
Foundation and/or its content suppliers and is protected by Indian and
international copyright laws. The arrangement and compilation (meaning the
collection, arrangement, and assembly) of all content on this Site is the
exclusive property of Samagra Foundation and protected by Indian and
international copyright laws. Permission is given to use the resources of this
Site only for the purposes of making enquiries, making a donation or funding
any of Samagra Foundation’s initiatives. Any other use, including the
reproduction, modification, distribution, transmission, republication, display
or performance, of the content on this Site can only be made with the
permission of Samagra Foundation. All other trademarks, brands and copyrights
other than those belonging to Samagra Foundation belong to their respective
owners and are their property.
Updates to This Privacy Policy
We may change or update portions of this Privacy Policy
at any time and without prior notice to you. Please check back from time to
time so you are aware of any changes or updates to the Policy. You may reach
out to us if you have any queries about any changes made to our practices.
How to Contact Us
If you would like us to update your contact information
or remove your name from our email or postal mailing lists, or if you have any
questions about our information practices, please contact us by visiting www.samagrafoundation.com or
calling us at +91
8390 600 390.
You can write to us at:
Samagra Foundation Nashik
Plot no-18-19/1, Shri Ram Nagar, Jail Road, Nashik
Maharashtra, India – 422101
Or, Email us at: contact@samagrafoundation.com
